Dexantis offers a 30-day performance guarantee as part of the Founding Customer Pilot. If the AI receptionist does not successfully answer inbound calls and log at least one qualified lead or booked appointment within 30 days of onboarding, the customer is entitled to a full refund of their first month's subscription fee ($499.00 USD).
To request a refund under the performance guarantee:
Customers may cancel their monthly subscription at any time:
After the initial 30-day performance guarantee period, monthly subscription fees are non-refundable upon cancellation. However, the subscription will not renew for the following billing cycle once cancelled. You will not be charged for future months.
The first 20 Founding Customer Pilot subscribers are guaranteed their $499/month pricing for the lifetime of their subscription. This price lock survives cancellation — if you cancel and later resubscribe (while the 20-customer limit has not been reached), your original pricing will be restored.
Dexantis is not liable for revenue lost during service outages caused by third-party telecommunications or AI infrastructure providers. If an outage exceeds 4 consecutive hours, affected customers may request a pro-rated credit toward their next billing cycle.
We encourage customers to contact us at admin@dexantis.com before initiating a chargeback. Most billing disputes can be resolved within 1-2 business days. Unwarranted chargebacks may result in immediate service suspension.
For refund questions or cancellation requests, email admin@dexantis.com or write to: Dexantis (Peraza Legacy Group LLC), 1201 Dublin Rd Ste 603, Columbus, OH 43215.