Privacy Policy

Last updated: July 20, 2026 · Dexantis™ (DBA of Peraza Legacy Group LLC)

1. Overview

Dexantis provides AI-powered call answering software for HVAC and home service businesses. This Privacy Policy describes how we collect, use, store, and protect data when you use our subscription service.

2. Data We Collect

We collect the following types of data to provide our service:

• Business information: Company name, owner name, phone number, email address, service area
• Call data: Inbound call recordings, transcripts, caller phone numbers, call duration, call outcomes (booked/missed/qualified)
• CRM data: Integration credentials for GoHighLevel, HubSpot, or Salesforce (stored encrypted, never shared)
• Payment data: Processed by Stripe — we do not store credit card numbers or payment details
• Usage data: Login times, feature usage, configuration changes

3. How We Use Your Data

Your data is used exclusively to:

• Deploy and operate the AI receptionist (ARIA) for your business
• Log and report on call outcomes, booked appointments, and revenue recovered
• Sync with your CRM to update lead records and automate follow-ups
• Provide customer support and service improvements
• Process billing through Stripe

We do NOT:

• Sell your data to third parties
• Use your call data to train AI models for other customers
• Share your information for marketing purposes
• Send unsolicited emails beyond service-related communications

4. Data Storage and Security

All data is stored on encrypted servers in the United States and Canada. Call recordings are stored for 90 days, then automatically deleted. CRM credentials are encrypted at rest. Access to customer data is restricted to authorized personnel and is audited. We use TLS encryption for all data in transit.

5. Data Retention

• Call recordings: 90 days, then deleted
• Call transcripts and metadata: Retained for the duration of your subscription
• Business and account data: Retained for the duration of your subscription, deleted within 30 days of cancellation
• Billing records: Retained for 7 years per tax compliance requirements

6. Your Rights

You may request:

• A copy of all data we hold about your business
• Deletion of your data (subject to billing record retention requirements)
• Export of call logs and transcripts
• Cessation of data processing (by cancelling your subscription)

To exercise these rights, email admin@dexantis.com.

7. Third-Party Services

Dexantis uses the following third-party providers to deliver the service:

• Stripe — Payment processing (PCI-DSS compliant)
• Vapi / OpenAI — AI voice processing
• Telnyx / Twilio — Telecommunications
• Supabase — Database hosting (encrypted, SOC 2 compliant)
• GoHighLevel — CRM integration (customer-managed)

Each provider has their own privacy policy. Dexantis does not control how third-party providers handle data once it leaves our systems.

8. Children's Privacy

Dexantis is a B2B service. We do not knowingly collect data from individuals under 18. Our service answers business phone lines for HVAC contractors — no consumer or minor data is intentionally collected.

9. Changes to This Policy

We may update this Privacy Policy as our service evolves. Customers will be notified via email of any material changes at least 30 days before they take effect.

10. Contact

For privacy questions or data requests, email admin@dexantis.com or write to: Dexantis (Peraza Legacy Group LLC), 1201 Dublin Rd Ste 603, Columbus, OH 43215.